What is 'Click & Collect'?

Our wonderful ‘Click & Collect’ service allows you to buy your Duty Free airport shopping online between 30 days and 24 hours before you fly. Browse and buy your favourite brands online at a time that's convenient for you, then pick up your products at the airport before you board the plane. Make sure you check the website regularly as new products and brands are added every week. Enjoy the same great prices as in store leaving you plenty of time to relax at the airport

Where I can find the cigarettes and tobacco products?

We carry a very extensive range of Tobacco products available only in store. For more information about these products please contact our online shop customer service by email at quebecwebsales@ari-na.ca or by calling us at 418-640-2640. Your email will be answered within 48 hours.

Do I need to be flying to use the 'Click & Collect' service?

Yes, you must be flying to an international destination and in possession of a valid boarding card to use this service.

Where do I collect my purchases once I have pre ordered them online?

Orders can be collected at the cash desk of our Duty Free stores; one in the International Duty Free Store and a second collection point at the Transborder Duty Free store after you have cleared customs. Due to customs regulations, orders not collected prior to departing Canada cannot be collected upon your return. To collect and pay for your order you should present a printed or electronic copy of your order receipt and the relevant travel documents correlating with the flight details nominated on your order form.

What if your store is closed when I want to collect my Pre Order?

Don't worry! Our airport stores are open to serve customers on all departing flights, whatever the time of day or night. Your goods will be Ready for Collection on the day that you have specified.

How can I return a product?

We hope you are happy with the product(s) you have ordered, however if the product/s are faulty or damaged due to a genuine manufacturing defect within 30 days of purchase, please contact our online shop customer service at at quebecwebsales@ari-na.ca or by calling us at 418-640-2640. Your email will be answered within 48 hours.

Age restricted items - Can I buy Wine and Spirits online?

Wine and Spirits are restricted items which can only be purchased by those passengers over the age of majority in the province you are leaving or 21 years if you are flying to the USA.. You will be asked to prove your age (using a valid passport or other photo identification) on collection.  

What items can I purchase tax and duty free on departure from Canada?

All products categories listed on this website are available for purchase on departure from Canada. It is your responsibility to familiarize yourself in respect of the allowances permitted for each country that you will be entering and clearing customs.

What is my tax and duty free allowance?

Tax and duty free allowances vary by jurisdiction.  Please check with our staff or with the local Customs Authority prior to travelling. Passengers should ensure that prior to travelling they are aware of the Customs allowances for countries they intend to visit.